by InUnison Admin | Aug 29, 2023 | Article, Email, How To, Human Resources, Management, Marketing, Operations
Your business is booming — and fast. Congratulations! Sales are high, profits are even higher. It’s exciting, exhilarating, a sure sign of success — and often a difficult beast to manage. The truth is that if you’re not fully prepared for rapid growth, your dream of...
by InUnison Admin | Aug 15, 2023 | Article, Customer Service, Hiring, How To, Human Resources, Internships, Management, Workforce
Unfortunately, some customer service teams have developed a less-than-desirable reputation. This is because bad experiences haunt customers — like being left on hold for thirty minutes, or having to repeat the same problem three different times, or speaking with a rep...
by InUnison Admin | Aug 8, 2023 | Article, Customer Service, How To, Management
A measurable and data-driven customer experience management (CEM or CXM) strategy ensures you provide value at every buyer journey touchpoint. As a result, you’ll keep leads and customers in your pipeline instead of pushing them to your competitors. In this article,...
by InUnison Admin | Aug 8, 2023 | Article, Management, Operations, Productivity, Starting Up
You’ll likely enter the small business world with a specific plan and set of rules in mind. But the secret to long-term success may involve throwing those away. According to data from the U.S. Bureau of Labor and Statistics, only 25% of new businesses stick...
by InUnison Admin | Aug 1, 2023 | Accounting & Finance, Article, Customer Service, How To, Research
In our second breakout of our State of Local research, we are looking at some baseline data for local customer demographics, retention, and acquisition tactics. Understanding your peers’ target customers is important for businesses as it allows for potential...
by InUnison Admin | Jul 18, 2023 | Article, How To, Leadership, Management
Summary | With the nature of work changing so rapidly, it’s no longer enough just to offer employees opportunities for upskilling and reskilling. Companies also need to help workers become “expert learners” — and a key way of doing that, the learning-and-development...
