by InUnison Admin | Oct 31, 2023 | Article, Customer Service, How To, Learning Lab
In a perfect world, every project you and your team take on would run smoothly with no hiccups along the way — but that’s rarely the case. And while complications like budget issues and workload management are certainly concerning, conflict with the actual client...
by InUnison Admin | Apr 11, 2023 | Article, Customer Service, How To
Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones. From Co. Although handling customer complaints isn’t the best part of business ownership, resolving...
by InUnison Admin | Mar 28, 2023 | How To, Sales, Video
Learning how to persuade people is more than being nice and psychology tricks, it’s a skill that needs to be practiced and with time will come naturally. Negotiation is all around you. While you may not realize it, many of the conversations and interactions you have...
by InUnison Admin | Mar 28, 2023 | Article, Marketing, Sales
It’s so much more than a simple calculation—pricing, especially the practice of psychological pricing, can have a real impact on the purchasing decisions of your customers. written by Alexa Collins at Shopify Pricing can be used as a marketing strategy or as a way to...
by InUnison Admin | Feb 21, 2023 | Article, Customer Service, Marketing, Social Media
Summary: There are four primary categories of luxury shoppers: window shoppers, personal stylists, occasional splurgers, and big spenders. Luxury brands often fail their customers during the “consider” phase of their journey. By Kate Moran, NNGroup.com This article is...
