by InUnison Admin | Aug 30, 2023 | How To, Human Resources, Learning Lab, Mentorship
The workforce scene nowadays is a rollercoaster – the good, the bad, and the downright confusing. One thing’s for sure: the pandemic shook things up big time, especially at work. It fast-tracked and squeezed a bunch of changes in how businesses operate. While...
by InUnison Admin | Aug 29, 2023 | Article, Email, How To, Human Resources, Management, Marketing, Operations
Your business is booming — and fast. Congratulations! Sales are high, profits are even higher. It’s exciting, exhilarating, a sure sign of success — and often a difficult beast to manage. The truth is that if you’re not fully prepared for rapid growth, your dream of...
by InUnison Admin | Aug 15, 2023 | Article, Customer Service, Hiring, How To, Human Resources, Internships, Management, Workforce
Unfortunately, some customer service teams have developed a less-than-desirable reputation. This is because bad experiences haunt customers — like being left on hold for thirty minutes, or having to repeat the same problem three different times, or speaking with a rep...
by InUnison Admin | Aug 8, 2023 | Article, Customer Service, How To, Management
A measurable and data-driven customer experience management (CEM or CXM) strategy ensures you provide value at every buyer journey touchpoint. As a result, you’ll keep leads and customers in your pipeline instead of pushing them to your competitors. In this article,...
by InUnison Admin | Aug 1, 2023 | Accounting & Finance, Article, Customer Service, How To, Research
In our second breakout of our State of Local research, we are looking at some baseline data for local customer demographics, retention, and acquisition tactics. Understanding your peers’ target customers is important for businesses as it allows for potential...
by InUnison Admin | Aug 1, 2023 | Article, How To, Marketing, Social Media
With an effective social media marketing funnel, small businesses increase brand awareness and drive site visits. Learn how to craft your blueprint and leverage technology. When someone wants to see local business promotions or get updates on friends, they turn to...
