by InUnison Admin | Oct 31, 2023 | Article, Customer Service, How To, Learning Lab
In a perfect world, every project you and your team take on would run smoothly with no hiccups along the way — but that’s rarely the case. And while complications like budget issues and workload management are certainly concerning, conflict with the actual client...
by InUnison Admin | Aug 15, 2023 | Article, Customer Service, Hiring, How To, Human Resources, Internships, Management, Workforce
Unfortunately, some customer service teams have developed a less-than-desirable reputation. This is because bad experiences haunt customers — like being left on hold for thirty minutes, or having to repeat the same problem three different times, or speaking with a rep...
by InUnison Admin | Aug 8, 2023 | Article, Customer Service, How To, Management
A measurable and data-driven customer experience management (CEM or CXM) strategy ensures you provide value at every buyer journey touchpoint. As a result, you’ll keep leads and customers in your pipeline instead of pushing them to your competitors. In this article,...
by InUnison Admin | Aug 1, 2023 | Accounting & Finance, Article, Customer Service, How To, Research
In our second breakout of our State of Local research, we are looking at some baseline data for local customer demographics, retention, and acquisition tactics. Understanding your peers’ target customers is important for businesses as it allows for potential...
by InUnison Admin | May 16, 2023 | Article, Customer Service, How To, Marketing
From referral schemes to stepping up your mailing list, here are five tried-and-tested strategies to boost retention and loyalty. from Courier. It costs businesses tons more to find new customers than it does to keep existing ones – anywhere from five to 25 times as...
by InUnison Admin | Apr 11, 2023 | Article, Customer Service, How To
Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones. From Co. Although handling customer complaints isn’t the best part of business ownership, resolving...
