by InUnison Admin | Apr 11, 2023 | Article, Customer Service, How To
Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones. From Co. Although handling customer complaints isn’t the best part of business ownership, resolving...
by InUnison Admin | Feb 21, 2023 | Article, Customer Service, Marketing, Social Media
Summary: There are four primary categories of luxury shoppers: window shoppers, personal stylists, occasional splurgers, and big spenders. Luxury brands often fail their customers during the “consider” phase of their journey. By Kate Moran, NNGroup.com This article is...
by InUnison Admin | Aug 9, 2022 | Article, Case Study, Customer Service, How To
FROM INUNISON: Share your wildest ‘Holy heck, this customer is almost hilariously irrational’ story [anonymously or not] [From BuzzFeed] We recently asked customer service and retail workers in our BuzzFeed Community, “What’s your wildest...
by InUnison Admin | Jun 28, 2022 | Article, Customer Service, How To, Operations, Productivity, Sales, Workforce
In today’s busy world, kind words are important. People often choose to communicate their gratitude to others through the written word, by drafting a traditional note or by sending a text message or email. In this article, we discuss why it is important to...
by InUnison Admin | Apr 12, 2022 | Article, Customer Service, How To
Everyone at your business needs to know how to answer the phone professionally, not just the receptionist or the customer rep. You never know when the person who’s supposed to answer the phone will be unable to do so and someone else will be stepping in and...
by InUnison Admin | Mar 28, 2022 | Customer Service, How To, Video
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